Return & Exchange
We want you to love your Willow & Fern towels. If something isn’t quite right, here’s everything you need to know about returns, exchanges and refunds.
Return window
You may request a return within 7 days of delivery. To be eligible, items must be unused, unwashed and returned in their original packaging with all tags attached.
Items we’re unable to accept
- Used, washed or laundered towels
- Personalised, custom-branded or made-to-order items, including bulk and corporate orders
- Items marked as final sale or clearance
- Items returned without original packaging or tags
How to return
Email us at contact@willowfern.in with your order number and the reason for your return. Our team will share the return address and guide you through the next steps. Please do not ship items back before contacting us.
Exchanges
Prefer a different colour or GSM? We’re happy to arrange an exchange wherever stock allows — simply mention it in your return request.
Refunds
Once we receive and inspect your return, we’ll process your refund to the original payment method within 7–10 business days. Original shipping charges are non-refundable unless the item was faulty or incorrect. Depending on your bank or provider, it may take a few additional days for the amount to reflect in your account.
Damaged or incorrect items
If your order arrives damaged, or you’ve received the wrong item, please email us within 48 hours of delivery with your order number and a couple of photos. We’ll arrange a replacement or a full refund at no cost to you.
Need help?
Write to us at contact@willowfern.in and our team will be glad to assist.